Support customers without the chaos
Every request becomes a ticket with an owner, a priority and an SLA deadline.
- Support teams
- Software companies
- Service businesses
How it works
1Capture the request
Every request becomes a ticket with a customer and a subject.
2Assign an owner
Route it to support, billing or technical and give it a priority.
3Watch the SLA
Tickets past their deadline stand out on cards and on the dashboard.
4Solve and close
Discuss privately in internal notes, then mark the ticket solved.
Clear stages, every time
Every record moves through the same steps, so everyone can see where things stand.
Views: Board, List
Connect with Contacts
Tickets link to your shared customer list, so details are never typed twice.
See Contacts →Everything in Helpdesk
Ticket board
New, in progress, waiting, solved — always clear what’s next.
SLA deadlines
Tickets past their deadline stand out on cards and on the dashboard.
Teams & priorities
Route tickets to support, billing or technical teams.
Internal notes
Discuss tickets privately in the activity log.
What changes for your team
Customer emails lost in a shared inbox
One board with an owner on every ticket
Promises to customers forgotten
SLA deadlines that stand out when late
Nobody knows who is handling what
Teams, priorities and clear stages
Helpdesk is included in
Services Suite
Deliver projects and support on time.
- Project
- Timesheets
- Helpdesk
- Field Service
- Planning
All Apps
Every business app, one price.
- CRM
- Sales
- Subscriptions
- Email Marketing
- Project
- Timesheets
- Helpdesk
- Field Service
- Planning
- Purchase
- Inventory
- Manufacturing
- Accounting
- Point of Sale
- eCommerce
- Employees
- Knowledge
- Documents
- Sign
- Discuss
Questions, answered
Can my team talk privately on a ticket?
Yes. Internal notes stay in the activity log for your team.
How do I see late tickets?
Tickets past their deadline stand out on the cards, and open tickets are counted on the dashboard.
How do I pay for it?
Helpdesk is part of a package billed per company, separately from your Extables plan. Every package has a 14-day free trial.
Who on my team can use it?
Invite your team to your company with one of three roles: Administrator, User, Read only.
Does this change my Extables bases?
No. Apps live in their own area of your account. Your bases, tables, views and sharing stay as they are.